Logistics use case
Delivery exception handling with Voice AI
When a delivery fails, Vrikshavoice calls the customer immediately, captures the actual reason (away, address wrong, refused), and triggers the right resolution path, all without a human ops agent.
73%
Exceptions resolved by AI
-40%
Escalation tickets
+9 NPS
Customer experience uplift
The playbook
How delivery exception handling works on Vrikshavoice
- 1Trigger call on delivery fail event
- 2Identify reason: not home, wrong address, refused, payment issue
- 3Reschedule, redirect, or initiate return per reason
- 4Update OMS with action taken
- 5Hot transfer complex cases to human ops
Sample call
Logistics
Hi, our delivery agent could not find you at the address. What is the closest landmark?
There is a Domino's, the building is behind it.
Got it. Updated for our agent. Should be there in 15 minutes.
Built for Logistics and last mile
Real time integration with delivery partner apps
Exception handling at scale
Multilingual customer comms
Reduces ground level CX cost
Common questions
FAQ on delivery exception handling
Within 60 seconds of the failed delivery event.
See delivery exception handling in action
Book a 30 minute demo. We will run a live logistics script and show the dashboard your team would use.