Privacy Policy

1. Information We Collect

We collect: account info (name, email, billing details), usage data (call logs, campaigns), call data (recordings, transcripts), device data (IP, browser), and payment info (via Razorpay — we never store full card details).

2. How We Use Your Information

To provide and improve the platform, process payments, send service notifications, provide support, analyze usage patterns, and comply with legal obligations.

3. Data Sharing

We do not sell your data. We share only with: service providers (hosting, telephony, payments), legal authorities when required, and in business transfers (mergers/acquisitions).

4. Data Security

Industry-standard encryption at rest and in transit, regular security audits, and access controls. No method is 100% secure.

5. Data Retention

Data retained while your account is active. Deleted within 30 days of account deletion, except where law requires retention.

6. Your Rights

You may access, correct, delete, or export your data. Contact support@vrikshavoice.com to exercise these rights.

7. Cookies

We use essential and analytics cookies. Control via browser settings.

8. Changes

We may update this policy. Continued use constitutes acceptance. Contact support@vrikshavoice.com with questions.