Healthcare use case
Post visit experience surveys with Voice AI
Static SMS or email surveys see 4 to 6 percent completion. Vrikshavoice conversational surveys hit 35 to 45 percent completion with richer qualitative feedback you can actually act on.
6x
Completion rate vs SMS
+11 NPS
Visibility into patient sentiment
98%
Multilingual coverage
The playbook
How post visit experience surveys works on Vrikshavoice
- 1Trigger survey call 24 hours after visit
- 2Conversational NPS plus open ended follow up
- 3Sentiment scored and categorized in real time
- 4Critical detractors hot transferred to CX manager
- 5Daily digest email to ops team
Sample call
Healthcare
Hi, calling from City Hospital to ask about your visit yesterday. On a scale of zero to ten, how likely are you to recommend us?
Maybe a six. The wait was too long.
I am sorry about that. Was the consultation itself helpful?
Built for Healthcare
HIPAA mode with PHI redaction in transcripts
EHR webhooks for Athena, Practo, Eka, Cliniqon
Multilingual patient experience
Consent based recording with retention controls
Common questions
FAQ on post visit experience surveys
Typically 90 seconds to 2 minutes, with 4 to 6 questions. Long enough to be useful, short enough to maintain completion.
See post visit experience surveys in action
Book a 30 minute demo. We will run a live healthcare script and show the dashboard your team would use.
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