Insurance use case
Claims status updates with Voice AI
Customers wait days for claim updates and flood your call center for status. Vrikshavoice proactively calls every claimant at each milestone, providing transparent status and reducing inbound CX volume by 60 percent.
60%
Reduction in inbound status calls
+11 NPS
Claimant experience uplift
67%
Calls fully automated
The playbook
How claims status updates works on Vrikshavoice
- 1Trigger call on each claim status change
- 2Confirm claim ID and policyholder identity
- 3Communicate status, next step, ETA
- 4Capture additional documents needed
- 5Hot transfer disputes to claims manager
Sample call
Insurance
Hi, calling about your claim CL98412. Documents are under review, expected resolution by Wednesday.
Why is it taking so long?
Surveyor visit completed Friday. I am happy to connect you to your claims manager for a detailed update.
Built for Insurance
IRDAI compliant call recording
12 plus Indian languages
Hot transfer to licensed agents on intent
Renewal premium calculator integration
Common questions
FAQ on claims status updates
All claim data is encrypted at rest and in transit. PHI redacted in transcripts when health insurance is involved.
See claims status updates in action
Book a 30 minute demo. We will run a live insurance script and show the dashboard your team would use.
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